Frequently Asked Questions

Just like in life... the answer is not always apparent. We understand that you have questions and you may not always find the answer. No worries! Just give us a call and one of our HoochWare specialist will help get you the answers you need.

Our pricing is simple. For just $199 per month you get full access to the application. Any additional users will cost $24.95 per month. No hidden fees or setup cost. Plus HoochWare offers a price protection guarantee. This means when you signup, your price is locked for the life of your account. It will never increase and you get all future upgrades.

90 Days Free

Your first 3 months are free allowing you time to get setup properly with HoochWare®. We don't want you paying for services during your setup time. This is one sweet deal!

Absolutely not! We have built our system to make setup easy and quick. There is no reason to charge you a setup fee to earn your business. Plus, if you decide to leave us, there is no fees to terminate your account. Although, it's only fair to warn you that you will loose your Price Protection Guarantee.
No! We do NOT require a contract, we want to work hard to earn your busienss every month. If you are not satisfied with our product or service, you are free to cancel at anytime. We only ask, why are you leaving us? We are always working to improve our system for our existing clients and any future clients. So, your feedback is always valuable to us.
The Price Protection Guarantee locks you in at the price when you signed up. You receive all future upgrades and new features while your price stays the same for life, guaranteed.
No. You simply open you favorite browser (Google Chrome, Firefox or Internet Explorer) and signin. It's that simple! You can access the application from your desktop, laptop or tablet.
We have worked hard to make HoochWare user-friendly and very intuiative for the end user. Just like any new software or application there's still a learning curve. We provide online help tutorials and user manauals but if you're like us and would rather just talk to someone for assistance. No worries, give us a call and one of our HoochWare specialist will walk you through the application.

There is nothing more important to us than keeping your data secure. We take extra measures and monitor all aspects of the application for vunerabilities and possible exploits. Now for all you geeks out there, here's the technical methods we use to keep the bad guys out.

All communication within HoochWare is exchanged via HTTPS connections for secure authentication and protection. In fact, our application is only available on port 443 via HTTPS and our public portals force HTTPS with HSTS.

All stored records are encrypted with worldwide standard 256-bit AES encryption keys the moment they enter our infrastructure. Every record is encrypted with a unique initialization vector by a unique encryption key to achieve semantic security. HoochWare verifies each record’s integrity on a regular basis and on each request using a hash-based authentication code (HMAC) calculated using its own unique 256-bit HMAC key. Encryption keys, initialization vectors, and HMAC keys are re-keyed and each record is re-encrypted on a regular basis.

Multiple industry-leading Microsoft Azure subsystems combine to power the HoochWare cloud platform—offering you Microsoft’s unparalleled history and leading-edge security practices. Each subsystem is completely segmented from one another by software and network security rules to maximize protection. HoochWare does not store encrypted records and their encryption keys in the same server cluster. Each subsystem can only be accessed by another subsystem via specific network routes and specific inbound and outbound port rules.

We love to write code and constantly enhancing the system to provide you a better experience. We always welcome feedback and suggestions from clients or even future clients.
Absolutely! We wouldn't let you miss out on all the fun. When we upgrade or modify the system, your account is effective immediately. Just becasue you're already a client doesn't mean we forget about you. We love ya!
You betcha! We make sure you know every little detail on what is happening at anytime. You can view what staff memebr did what action. Scary, huh? Nobody's hiding from us.
Yes, we wouldn't have it any other way. We are always here to help, asist and even walk you through the process. If you find yourself in a jam, no worries just give us a call or shoot us an email.
Yes. We provide easy to use exporting functions for you to grad your data at anytime day or night. We know how important your data is to you, so we back it up daily. Your free to export and download your numbers whenever your heart desires.
Yes, we help you track every item as it's depleted from batch production to bottling runs. Inventory shortages is one the main TTB compliance issues distilleries face. HoochWare keeps you up to date with notifications when it's time to reorder items. You can also forecast based on average uses for each item.
You betcha! You can enter current batch contents that sit in your vessels, tanks or barrels prior to joining HoochWare. To acheive the best results it's best to use HoochWare on a daily basis in near to real-time. This allows you to enter data as it's happening to insure accurate data entry. We all know after a day or two we tend to forget what we did, especially the details like batch metrics.

Shoot, I have hard time remember what I had for breakfast. ~ Shawn

We saved the best for last. HoochWare will generate your reports as PDF documents for your review, print and filing needs.

This is where the cream rises to the top. Once you have reviewed your reports, you simply click a couple of buttons and HoochWare saves your reports directly to pay.gov. That's right you heard me. No more copy-n-paste, no more re-entering your data again, no more mistakes. Just point & click. It's that simple. Your monthly TTB reporting is simple and easy enough to do over a nice cup of joe in the morning. All you have to do now is remember what you had for breakfast.